ALIFF SUPPORT CENTRE
How can we help?
Find answers, troubleshoot app issues, or contact the Aliff support team.
Can't find what you're looking for? Contact our support team.
What do you need help with?
Choose a topic to find the information you need.
Login & Account
Having trouble accessing your Aliff account?
Profile & Personal Information
Update or correct your account information.
Universities & Courses
Report incorrect information or get help finding information.
Events & Counselling
Get help with events, fairs and counselling sessions.
App Issues
Troubleshoot crashes, loading issues and technical problems.
Feedback & Suggestions
Share your ideas and help us improve the Aliff app.
Frequently Asked Questions
Still need help? Chat with us.
Make sure you're using the mobile number or email registered with Aliff and that your device has network coverage to receive the OTP. If the OTP doesn't arrive within a couple of minutes, request it again. Check that you have the latest version of the app installed. If you still can't log in, send us a support request with your registered mobile number.
Open the app and go to your Profile to review and edit your details. If a field can't be changed from the app, or something looks incorrect, send a support request with the correct information and we'll update it for you.
Check your internet connection, update the Aliff app from the App Store or Google Play, then close the app completely and reopen it. If the problem continues, restart your phone. Still happening? Send a support request and include your device model and OS version.
Open your phone's Settings → Notifications → Aliff and make sure notifications are allowed. Also check that Focus or Do Not Disturb isn't silencing them. If notifications are enabled but still not arriving, let us know through a support request.
For questions about registering for an event, fair or counselling session, or about a booking you've already made, send a support request and choose “Events & Counselling” as the issue type. Mention the event name and date so we can help quickly.
Having trouble with the app?
Try these quick steps before contacting support.
- 01
Check your internet connection
Make sure your device has a stable internet connection.
- 02
Update the Aliff app
Make sure you are using the latest version available from the App Store or Google Play.
- 03
Restart the app
Close the Aliff app completely and open it again.
- 04
Restart your device
If the issue continues, restart your smartphone.
- 05
Still need help?
Tell us what's happening and our support team will help you find a solution.
Send us a support request
Share the details below. Including your registered mobile number helps us find your account faster.
Please avoid sharing passwords, OTPs or other sensitive information.
About Aliff
Aliff Overseas helps students explore international education opportunities through guidance on countries, courses, universities, admissions, visas, career counselling and more.
Study Abroad Within the Common Man's Reach